About these terms
These Terms of Service are the agreement between you and SpeediHost ("we", "us") for any hosting, domain, email or server service you order from us. By placing an order or using a service, you agree to these terms and to the policies they link to: our Privacy Policy, Refund Policy, Acceptable Use Policy and Uptime Guarantee.
If you order for a business, you confirm you are allowed to accept these terms on its behalf.
Your account
- You must be at least 18 years old, or have a parent or guardian accept these terms for you.
- Give us correct contact details, including a WhatsApp number and email we can reach. We send renewal reminders and service alerts there.
- Keep your control panel and email passwords private. You are responsible for anything done with your login.
- Tell us right away if you think someone else has accessed your account.
Plans and resources
Each plan includes the resources listed on our website at the time you order, such as websites, NVMe SSD storage and email accounts. Where a plan says "unlimited", it means unlimited for normal use by a small business or personal website, not unlimited server power.
All shared and reseller accounts share a server with other customers. To keep every site fast, accounts have fair limits on CPU, memory and processes. If your site regularly needs more, we will tell you on WhatsApp and suggest a bigger plan or a VPS. We will not slow down or suspend a site for normal traffic spikes without contacting you first, unless it is harming other customers right now.
Orders and payment
- Prices are in Pakistani Rupees (PKR) and are paid in advance for the billing period you choose, monthly or yearly.
- We accept JazzCash, Easypaisa, bank transfer and debit or credit card. Send your payment receipt on WhatsApp or by email so we can match it to your order.
- Your service is activated after we confirm payment, usually within one hour during working hours.
- Any bank, wallet or card fees charged by your payment provider are paid by you.
Renewals and price
We send renewal reminders by WhatsApp and email before your due date. If a service is cancelled or ends because of non-payment and you order again later, the current price for new orders applies.
Domain renewal prices are set by the registry and can change. We will always tell you the domain renewal price before you pay.
Late payment and suspension
- If a renewal is not paid by the due date, we send reminders and keep the service running for 7 days.
- After 7 days the account may be suspended. Your files and emails are kept, but the website and email stop working.
- After 30 days of non-payment the account may be closed and its data deleted for good. Please keep your own copies.
- Paying the overdue invoice restores a suspended account, usually within one hour.
Backups and your data
We make automatic backups as described in your plan (weekly on Starter, daily on Business and Pro). We do this to help you, but backups can fail and are not a replacement for your own copies. You are responsible for keeping your own backup of your website, databases and emails.
You own your content. We do not access the files or emails in your account except to provide support you asked for, to keep our servers secure, or when Pakistani law requires it.
Domains
- Domains are registered in your name, as the registrant, with the details you give us. Please make sure they are correct, because the domain belongs to whoever is listed.
- .pk and .com.pk domains are registered through PKNIC and follow PKNIC rules. Other domains follow the rules of their registry and ICANN.
- Domains must be renewed before they expire. An expired domain can stop working and may need a registry recovery fee, or be lost.
- You may transfer your domain to another provider at any time. We do not charge for transfers out.
- Domain fees are not refundable once the registration is submitted, because the registry charges us immediately.
Free .com domain
Business and Pro plans paid yearly include a free .com domain for the first year. It renews at our normal domain price after that. If you cancel the hosting under our money-back guarantee, the domain stays yours and its normal price is deducted from the refund.
Free migration
On Business and Pro, we move your existing website, databases and email from your old host for free. You give us access to your old account; we copy, test and switch over, and we aim for no downtime. Very large or unusual setups may take longer, and we will tell you before we start. Please do not cancel your old hosting until we confirm the move is finished.
Acceptable use
You may not use our services for anything illegal in Pakistan or harmful to others, including spam, malware, phishing or copyright infringement. The full list is in our Acceptable Use Policy. Breaking it can lead to suspension or termination, as explained there.
Uptime and support
We target 99.9% monthly uptime and give service credits if we miss it, as set out in our Uptime Guarantee. Support is provided by WhatsApp and email. We aim to reply on WhatsApp within about 15 minutes, but reply times are a goal, not a guarantee.
Cancelling
You can cancel any service at any time by messaging us on WhatsApp or email from your registered contact. Cancellation stops future renewals. Refunds follow our Refund Policy.
We may end a service if you seriously or repeatedly break these terms, if we are required to by law, or if we stop offering a product. If we stop a product for reasons other than your breach, we will give at least 30 days notice and refund the unused part of your payment.
Liability
We work hard to keep your services fast and online, but no hosting service can be perfect. To the extent Pakistani law allows:
- We are not liable for indirect losses, such as lost profits, lost sales or lost data that a backup would have protected.
- Our total liability for any claim is limited to the amount you paid us for the affected service in the 3 months before the claim.
Nothing in these terms limits liability that cannot be limited by law.
Your responsibility to us
If someone makes a claim against us because of content you host, or because you broke these terms or the law, you agree to cover our reasonable costs of dealing with it.
Changes to these terms
We may update these terms. If a change affects you in a significant way, we will tell you by WhatsApp or email at least 14 days before it takes effect. The "Last updated" date at the top always shows the current version.
Law and disputes
These terms are governed by the laws of Pakistan. If we have a disagreement, please talk to us first; most problems are solved in one chat. If it cannot be solved, the courts of Karachi have jurisdiction.
Contact
Questions about these terms? Write to support@speedihost.com or WhatsApp at +92 313 2669663.