Who we are
SpeediHost is a web hosting company based in Karachi, Pakistan. This policy explains what personal information we collect when you visit our website or use our services, why we collect it, and the choices you have. We keep it short and plain on purpose.
What we collect
Information you give us
- Contact details: your name, WhatsApp number, email address and, for invoices, your business name and address.
- Domain registrant details: the name, address, phone and email that the domain registry requires. For .pk domains, PKNIC may require additional details.
- Payment details: payment receipts or transaction IDs you send us for JazzCash, Easypaisa or bank transfer. Card payments are handled by our payment provider; we never see or store your full card number.
- Messages: what you send us on WhatsApp or by email, so we can help you and keep a record of support.
Information collected automatically
- Server logs: when anyone visits a website on our servers, including ours, the server records basic technical data such as IP address, browser type, the page requested and the time. We use logs for security and fixing problems.
- Account activity: logins to your control panel, with IP address and time, to protect your account.
How we use it
- To set up, run and renew your hosting, domains and email.
- To send invoices, renewal reminders, service alerts and replies to your questions.
- To keep our servers and your account secure, and to stop spam, fraud and abuse.
- To meet our legal duties under Pakistani law, including tax and record keeping.
We only send marketing messages if you agree to them, and you can stop them at any time by replying "STOP".
When you contact us on WhatsApp, your messages are also handled by WhatsApp under its own privacy policy. Please do not send passwords or full card numbers on WhatsApp. If we need a password to help you, we will ask you to set a temporary one and change it afterwards.
How long we keep it
- Account and billing records: for as long as you are a customer, and then for the period required by Pakistani tax law.
- Support messages: up to 2 years after your last service ends.
- Server logs: usually up to 90 days, longer only if needed to investigate abuse.
- Website files and emails in a closed account: deleted within 30 days of closure, plus up to 30 days more in backups.
How we protect it
We use encrypted connections (SSL) for our website and control panels, limit staff access to what each person needs, keep servers updated, and monitor for attacks. No system is perfectly secure, but we will tell you without delay if a security incident affects your personal information.
Your choices and rights
You can ask us to:
- show you the personal information we hold about you,
- correct anything that is wrong,
- delete your information when you no longer use our services, unless we must keep it by law,
- stop sending you marketing messages.
Write to privacy@speedihost.com. We reply within 14 days.
Children
Our services are for adults and businesses. We do not knowingly collect information from children under 13. If you believe a child has given us information, contact us and we will delete it.
Changes to this policy
If we change this policy in a way that matters, we will tell customers by email or WhatsApp before the change takes effect. The date at the top shows the latest version.
Contact
Privacy questions or requests: privacy@speedihost.com. For anything else, write to support@speedihost.com or WhatsApp at +92 313 2669663.